Privacy Policy

Who we are, and who controls your data

RacquetIQ is operated by Tennis Beast LLC ("RacquetIQ," "we," "us"). When you use RacquetIQ as a member of a club, the club decides what member information is collected and how it is used to run its programs — the club is the controller of that information, and RacquetIQ processes it on the club's behalf. For questions about a specific club's use of your data, contact that club directly; you can also reach us at the address at the end of this policy.

Information we collect

We collect the following, depending on how you use RacquetIQ:

• Account information — name, email address, phone number, and a password or sign-in method (for example a magic link or Google sign-in).
• Roster and program information — the classes, lessons, and programs you or your child are enrolled in, attendance, scheduling, and coaching notes your club records.
• Player information — for a junior athlete, a date of birth (used to determine age and to protect children — see "Children's privacy"), plus performance and progress information your club chooses to track.
• Messaging information — messages exchanged through RacquetIQ between a club and its members, and your consent choices for email and text messaging.
• Payment information — for bookings, we record what was booked and whether payment is pending or confirmed. Card details are handled by our payment processor (Stripe) or by your club's own payment system; RacquetIQ does not store full card numbers.
• Usage and device information — basic technical data (such as device type, app version, and error logs) needed to operate, secure, and improve the service.

How we use information

We use information to:

• Run your club's coaching operations — scheduling, rosters, attendance, bookings, and payments.
• Send you messages you have asked for or that are needed to run your enrollment (for example a booking confirmation or a schedule change).
• Send marketing or promotional messages only where you have opted in, and only through the channel you opted into (see "Text messaging" and "Your choices").
• Keep the service secure, prevent abuse, comply with the law, and improve how RacquetIQ works.

Children's privacy (COPPA)

RacquetIQ is used by families with junior athletes. Accounts and enrollment for a child are created and managed by a parent or guardian. We collect a child's date of birth to determine age and to apply protections — for example, a child's own contact information is not used for marketing, and children are excluded from every marketing audience. We do not knowingly collect personal information directly from a child under 13 without verifiable parental consent.

A parent or guardian can review their child's information, ask us to correct or delete it, and withdraw consent, by contacting their club or us at the address below.

Text messaging (SMS)

If you opt in to text messages, your club may send you SMS messages through RacquetIQ — such as booking confirmations, schedule updates, reminders, and, where you have separately opted in, occasional promotional messages. Message frequency varies. Message and data rates may apply.

You can opt out at any time — reply STOP to any message; you will receive one confirmation that you have been unsubscribed, and no further texts unless you opt in again. Reply HELP for help, or contact us at the address below. Carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing purposes. Your consent to text messaging is used only to send you the messages described here.

How we share information

We do not sell personal information. We share information only:

• With your club — the club whose programs you are enrolled in, so it can run those programs.
• With service providers who operate the service under contract and only on our instructions — for example Stripe (payments), Twilio (text messaging), Resend (email), and Supabase (secure data hosting).
• When required by law, to protect safety, or to enforce our terms.
• In connection with a business transfer (such as a sale of the business), subject to this policy.

Your choices and rights

You can update your account information, manage your email and text-message preferences, and opt out of marketing at any time. You can ask us to access, correct, export, or delete your personal information; RacquetIQ provides in-app export and account-deletion tools, and you can also reach us at the address below. We will honor rights available to you under applicable law, including the California Consumer Privacy Act (as amended by the CPRA), and we do not discriminate against you for exercising them.

Data retention and security

We keep personal information for as long as needed to provide the service to you and your club, and as required to meet legal, accounting, or reporting obligations. We use technical and organizational safeguards designed to protect personal information, including access controls and encryption in transit. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Changes and how to contact us

We may update this policy as the service or the law changes; the current version will always be posted here, and we will note the date of the latest update. If you have questions or requests about your data, contact your club's front desk, or email us.