Terms of Service

Acceptance of these terms

By creating an account or using RacquetIQ, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service. If you use RacquetIQ on behalf of a club or another person, you represent that you are authorized to do so.

The service

RacquetIQ provides tools for clubs and their members to schedule, enroll in, message about, and pay for in-person racquet-sports coaching and programs. RacquetIQ is a platform: the coaching services themselves are provided by your club, not by RacquetIQ, and your club sets its own prices, schedules, and program and cancellation policies.

Accounts and eligibility

You are responsible for keeping your account credentials secure and for activity under your account. You agree to provide accurate information and to keep it up to date. RacquetIQ accounts are for adults; an account for a junior athlete must be created and managed by a parent or guardian.

Minors and parental consent

A parent or guardian who enrolls a child is responsible for that child's participation and for the information they provide about the child. By enrolling a child, you consent to the collection and use of the child's information as described in the Privacy Policy, and you confirm you have the authority to do so. Children are never sent marketing and are excluded from marketing audiences.

Bookings, cancellations, and make-ups

When you book a class or lesson, you are reserving a spot subject to availability and to your club's policies. Cancellations, refunds, credits, and make-ups are governed by your club's cancellation policy, which is applied consistently through RacquetIQ. Your club — not RacquetIQ — is responsible for delivering the booked session and for its own program decisions.

Payments

Depending on your club, payment for a booking may be taken in one of three ways: securely in-app by card (processed by Stripe); at your club's own external registration or payment system, with your spot held until payment is confirmed; or by an invoice your club sends you directly. RacquetIQ does not store full card numbers. Fees, taxes, and refunds are set and handled by your club except where in-app card payments are processed by our payment processor.

SMS program terms

If you opt in to text messages, your club may send you recurring SMS messages through RacquetIQ, including booking confirmations, schedule updates, reminders, and — where you have separately opted in — occasional promotional messages. You opt in by giving your phone number and agreeing to receive texts (for example when booking or in your messaging preferences). Consent to receive texts is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe — you will receive one confirmation and then no further texts unless you opt in again. Reply HELP for help, or contact us at the email below. Supported carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile number or SMS opt-in information with third parties or affiliates for their own marketing. For more on how your information is handled, see our Privacy Policy.

Acceptable use

You agree not to:

• Use RacquetIQ for any unlawful, harmful, or abusive purpose, or to harass any person.
• Access or attempt to access another user's account or information without authorization.
• Interfere with, disrupt, or attempt to circumvent the security of the service.
• Use the service to send spam or messages to people who have not consented to receive them.

Intellectual property

RacquetIQ and its software, design, and content are owned by Tennis Beast LLC and its licensors and are protected by law. You may use the service only as permitted by these Terms. Your club's and your own content remains yours; you grant us the limited rights needed to operate the service.

Disclaimers and limitation of liability

The service is provided "as is" and "as available," without warranties of any kind to the fullest extent permitted by law. RacquetIQ is not responsible for the coaching, programs, safety, or conduct of any club or its staff. To the fullest extent permitted by law, Tennis Beast LLC will not be liable for indirect, incidental, special, or consequential damages arising from your use of the service.

Termination

You may stop using RacquetIQ and delete your account at any time. We may suspend or end access to the service if you violate these Terms or to protect the service or other users. Some provisions, by their nature, survive termination (for example intellectual property, disclaimers, and limitation of liability).

Changes, governing law, and contact

We may update these Terms as the service or the law changes; the current version will always be posted here with the date of the latest update, and continued use means you accept the updated Terms. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Questions? Contact your club's front desk, or email us.